Website Terms and Conditions / Privacy Policy
You can find our Website Terms and Conditions here You can find our Privacy Policy here
Is it safe to shop with Le RainFlorist?
We have a safe and secure site – We are committed to protecting your privacy and will only use the information that we collect about you lawfully. All information submitted within the ordering process and ‘My Account’ is encrypted to ensure your personal information is kept secure. You can tell when a page is secure [...]
What happens if the recipient is not at home?
Deliveries by hand If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift may be returned. We will leave a calling card for the recipient to advise them of the action taken, the whereabouts of [...]
Substitution Policy
Many flowers are seasonably available and this may vary depending on region and country. Therefore, sometimes, we may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so we will always ensure: Any substitution will be of superb quality to ensure customer satisfaction. The colour and [...]
How late can I place an order?
You can order any time on our website, but in order to ensure an exact delivery date or collection time your order must be placed as follows: For flower orders to be collected from Blackburn Market, your order must be placed at least 2 hours before the required collection time. For local deliveries to postcodes [...]
Delivery Cost, Locations and Cost
Delivery cost depends upon your location and are calculated as part of the checkout process. We deliver to postcodes in the BB1, BB2, BB3, BB4, BB5, BB6 and BB7 areas. We also offer free pickup from Blackburn Market which is open Monday to Saturday 8:30am to 5:30pm.
Can I send a gift anonymously?
Yes – The recipient of your gift will receive the information written in the card message field on step 2 (Delivery information page). Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, [...]
Having problems ordering online?
If you are having any problem ordering online you can call us on 01254 669176 or 07854 032 057. We can take any order over the phone too.
Order Amendments
To amend an order call us as soon as possible on 01254 669176 or 07854 032 057. If a bouquet has already been made or dispatched it may be too late to make a change to your order.
Contact Us
To contact us you can email us at contact@lerainflorist.co.uk or call us on 01254 669176 or 07854 032 057.