Many flowers are seasonably available and this may vary depending on region and country.

Therefore, sometimes, we may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so we will always ensure:

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product will take priority.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.