We have a safe and secure site – We are committed to protecting your privacy and will only use the information that we collect about you lawfully.
All information submitted within the ordering process and ‘My Account’ is encrypted to ensure your personal information is kept secure. You can tell when a page is secure when https appears in front the website name in your browser address window.
Deliveries by hand
If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift may be returned. We will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift with our contact details.
Deliveries by Couriers
The courier will leave a calling card for the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier depot and re-schedule an alternative delivery date or arrange collection.
Many flowers are seasonably available and this may vary depending on region and country.
Therefore, sometimes, we may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so we will always ensure:
- Any substitution will be of superb quality to ensure customer satisfaction.
- The colour and shape of the chosen product will take priority.
- The value of the replacement flower or plant will be equal to, or greater than, the original variety.
- When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.
You can order any time on our website, but in order to ensure an exact delivery date or collection time your order must be placed as follows:
For flower orders to be collected from Blackburn Market, your order must be placed at least 2 hours before the required collection time.
For local deliveries to postcodes BB1, BB2, BB3, BB5, BB6, orders need to be placed one day in advance.
For local deliveries to all other BB postcodes, only next day delivery is available.
You can also select any date in the future as part of the ordering process, subject to the above.
Delivery cost depends upon your location and are calculated as part of the checkout process.
We deliver to postcodes in the BB1, BB2, BB3, BB4, BB5, BB6 and BB7 areas.
We also offer free pickup from Blackburn Market which is open Monday to Saturday 8:30am to 5:30pm.
Yes – The recipient of your gift will receive the information written in the card message field on step 2 (Delivery information page).
Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.
If you are having any problem ordering online you can call us on 01254 669176 or 07854 032 057. We can take any order over the phone too.
To amend an order call us as soon as possible on 01254 669176 or 07854 032 057. If a bouquet has already been made or dispatched it may be too late to make a change to your order.
To contact us you can email us at contact@lerainflorist.co.uk or call us on 01254 669176 or 07854 032 057.